Customer Experience Pro: Hybrid/Remote + Growth Path

AssuranceAmerica; Atlanta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

AssuranceAmerica is seeking a Customer Experience Representative to serve as the initial point of contact for inbound calls related to underwriting, billing, and policy inquiries. The role emphasizes analytical problem solving, accurate issue resolution, and professional client interaction.

The position offers a hybrid work arrangement across locations including Atlanta, GA and other cities, with a focus on high-quality customer service.

Qualifications

• Bachelor’s degree OR 3+ years of experience with client interaction.
• Creative problem-solving abilities and interdepartmental collaboration.
• Excellent PC skills and proficiency with standard business software.

Responsibilities

• Serve as a problem-solver on the front lines, handling inbound calls with root-cause analysis.
• Apply sound judgement during underwriting activities and handle policy exceptions.
• Navigate the policy management system to troubleshoot issues and improve accuracy.
• Collaborate across teams to share best practices and enhance customer outcomes.
• Prioritize tasks and manage time to resolve inquiries promptly and thoroughly.
• Consistently meet department KPIs while maintaining high-quality engagement.
• Demonstrate initiative and seek growth across underwriting, sales, claims, or operations.

Skills

Critical thinking

Problem solving

PC skills

Communication

Bilingual (English-Spanish)

Education

Bachelor's degree OR 3 years experience

Tools

CRM software

Job description

AssuranceAmerica is seeking a Customer Experience Representative to serve as the initial point of contact for inbound calls related to underwriting, billing, and policy inquiries. The role emphasizes analytical problem solving, accurate issue resolution, and professional client interaction.

The position offers a hybrid work arrangement across locations including Atlanta, GA and other cities, with a focus on high-quality customer service.