Customer Service Supervisor

GEICO; United States; Hybrid; USD 64,575 - 82,000; Full time

Benefits offered by this job

401(k) savings plan

Tuition assistance

Mental healthcare

Flex program for remote work

Job summary

GEICO is seeking a Customer Service Supervisor for their Indianapolis office. In this role, you will mentor and develop a team of 10-15 Customer Service Representatives, providing excellent customer service and handling escalated calls. Candidates should have prior supervisory experience in a call center environment.

This position promises competitive compensation, a 401(k) savings plan with a 6% match, and a flexible work schedule, along with various health and wellness benefits.

Qualifications

• One year of prior supervisory experience required, preferably in a high-volume call center.
• Experience managing remote associates preferred.
• Outstanding customer service skills and/or experience.

Responsibilities

• Mentor and coach a team of 10-15 Customer Service Representatives.
• Provide expert insurance advice to customers and handle escalated calls.
• Support your team to exceed customer expectations.

Skills

Customer service skills

Communication skills

Supervisory experience

Computer skills

Multi-tasking skills

Job description

Customer Service Supervisor – Indianapolis, Indiana

Salary range: $64,575 - $82,000

We’re looking for Customer Service Supervisors for our Indianapolis office who are motivated, solution-oriented, and have a passion for excellent customer service. You’ll mentor, coach, and develop a team of 10‑15 Customer Service Representatives.

Responsibilities

• Mentor, coach, and develop a team of 10-15 Customer Service Representatives.
• Help your team provide expert insurance advice to customers, handle escalated calls, work toward resolution, and complete regular audits to ensure excellent service and meeting performance goals.
• Use enthusiasm and attention to detail to provide support for your team and exceed customer expectations.

Qualifications & Skills

• One year of prior supervisory experience required, preferably in a high-volume call center or within the financial services or insurance industries.
• Experience successfully managing remote associates preferred.
• Outstanding customer service skills and/or experience.
• Solid computer, grammar and multi-tasking skills.
• Highly effective communication and presentation skills.
• Active P&C or Property Lines License preferred.

Benefits

• Comprehensive Total Rewards program offering personalized coverage tailored for you and your family's overall well-being.
• Financial benefits including market-competitive compensation, a 401(k) savings plan vested from day one that offers a 6% match, performance and recognition-based incentives, and tuition assistance.
• Access to additional benefits such as mental healthcare, fertility, and adoption assistance.
• Supports flexibility – we provide workplace flexibility as well as the GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Equal Employment Opportunity

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Note: GEICO will not sponsor a new applicant for employment authorization for this position.