Auto Insurance CSR | Growth, Benefits & Flexible Hours

GEICO; Lakeland (FL); On-site; USD 52,907,000 - 66,121,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid time off (PTO)

Paid holidays

401(k) with match

Tuition assistance

Job summary

GEICO in Lakeland, FL is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes, address billing inquiries, and deliver world-class service.

You will manage incoming calls and messages, resolve issues, and stay informed about GEICO products to identify cross-selling opportunities, while maintaining high customer satisfaction. This full-time role includes on-site training and a competitive benefits package.

Qualifications

• Minimum of 1 year of customer-facing experience; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED; college degree preferred.

Responsibilities

• Handle incoming calls, messages, and billing questions with empathy.
• Provide policy updates and coverage recommendations to customers.
• Resolve issues to ensure a positive customer experience.
• Maintain product knowledge to identify cross-selling opportunities.

Skills

Customer service

Communication skills

Multi-tasking

Empathy

Education

High School Diploma or GED

College degree preferred

Tools

CRM software

Job description

GEICO in Lakeland, FL is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes, address billing inquiries, and deliver world-class service.

You will manage incoming calls and messages, resolve issues, and stay informed about GEICO products to identify cross-selling opportunities, while maintaining high customer satisfaction. This full-time role includes on-site training and a competitive benefits package.