On-Site Customer Service Technician — Order & Support Pro

Ingersoll Rand; Connersville (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Technician in Connersville, IN to join a cross-functional team. The role involves order entry, quotations, and delivering delivery schedules, with daily interaction across internal departments and distributors outside the company.

The ideal candidate has 3+ years in customer service or product support, strong written and verbal communication, and proficiency with SAP/Salesforce.

Qualifications

• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct on line orders and data.
• Communicate with customers via email, Salesforce or phone regarding open orders and delivery.
• Coordinate with Shipping, Engineering, Operations, Quality and Product Management to ensure clear communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data for trends.

Skills

Customer service

Communication

MS Office

Cross-functional teamwork

Education

High school diploma

Tools

SAP

Salesforce

Job description

Ingersoll Rand is seeking a Customer Service Technician in Connersville, IN to join a cross-functional team. The role involves order entry, quotations, and delivering delivery schedules, with daily interaction across internal departments and distributors outside the company.

The ideal candidate has 3+ years in customer service or product support, strong written and verbal communication, and proficiency with SAP/Salesforce.