Customer Experience Supervisor (Manufacturing)

Amcor Flexibles, LLC; Oshkosh (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

HSA/FSA

Life insurance

AD&D

Disability insurance

Parental Leave

Retirement plan with company match

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor Flexibles, LLC in the United States is seeking a Customer Service Supervisor I to lead a team of Specialists responsible for managing customer relationships, orders, and service improvements. You will guide the team to meet customer needs and drive business results within the North America region.

The role emphasizes coaching, resource alignment, and collaboration with sales and other functions to resolve issues and improve performance.

Qualifications

• Bachelor's degree preferred and 3-5 years of leadership experience, preferably in manufacturing.
• Regular attendance and ability to travel domestically ~5%.
• Strong communication and organizational skills.

Responsibilities

• Lead a team of Specialists to manage customer relationships and meet metrics.
• Align resources and workloads to maximize customer/employee experience.
• Coach team to implement corrective actions and address root causes of errors.
• Develop staffing and talent through performance reviews and succession planning.
• Oversee order management and customer communications with sales.
• Support complex service models including VMI, consignment, and exports.
• Escalate customer issues and coordinate with other functions for resolution.

Skills

Team Leadership

Change Leadership

Collaboration

Customer focus

Administrative skills

Education

Bachelor's Degree Preferred

Job description

Amcor Flexibles, LLC in the United States is seeking a Customer Service Supervisor I to lead a team of Specialists responsible for managing customer relationships, orders, and service improvements. You will guide the team to meet customer needs and drive business results within the North America region.

The role emphasizes coaching, resource alignment, and collaboration with sales and other functions to resolve issues and improve performance.