Customer Experience Leader: E‑Commerce & In‑Store Ops

Whole Foods Market IP. L.P.; Madison (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market supervises daily operations to balance in-store customer service with online order fulfillment. The role focuses on safety, quality of outbound orders, and a positive pickup experience, while monitoring KPIs and team performance at the assigned store.

The Supervisor supports the Team Leader, develops Team Members, and ensures adherence to health and safety regulations as part of the Whole Foods Market values.

Qualifications

• Retail experience (12+ months)
• Ability to manage tasks and balance customer flow
• Strong interpersonal and team-building skills
• Able to mentor and coach Team Members

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable
• Sets expectations for balancing in-store service and online orders
• Monitors customer flow and assigns tasks to meet both needs
• Keeps abreast of competitors and industry trends
• Responds effectively to customer questions and concerns
• Collaborates with store leadership and external partners (e.g., Amazon drivers)
• Fosters teamwork and high morale while ensuring safety and regulatory compliance
• Develops and motivates Team Members to minimize turnover
• Maintains clean workspaces and secures equipment
• Identifies process improvements and model WFM values

Skills

Task management

Analytical skills

Interpersonal skills

Team building

Coaching/mentoring

Tools

Microsoft Office

Email systems

Job description

Whole Foods Market supervises daily operations to balance in-store customer service with online order fulfillment. The role focuses on safety, quality of outbound orders, and a positive pickup experience, while monitoring KPIs and team performance at the assigned store.

The Supervisor supports the Team Leader, develops Team Members, and ensures adherence to health and safety regulations as part of the Whole Foods Market values.