Customer Experience Supervisor II - Lead a 15-25 Agent Team

MCI Careers; Las Cruces (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI Careers in Las Cruces, NM is seeking a Customer Service Supervisor to lead a team of customer service agents. This full-time position requires strong coaching skills and a commitment to customer satisfaction, ensuring operational excellence in a call center environment.

Ideal candidates will have a high school diploma, customer service experience, and skills in Microsoft Office. MCI offers a competitive compensation package and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Must be customer service oriented.

Responsibilities

• Lead a team of 15-25 customer service agents.
• Manage metrics and improve call center productivity.
• Conduct performance reviews and coaching.

Skills

Customer service orientation

Coaching and development

Organizational skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Las Cruces, NM is seeking a Customer Service Supervisor to lead a team of customer service agents. This full-time position requires strong coaching skills and a commitment to customer satisfaction, ensuring operational excellence in a call center environment.

Ideal candidates will have a high school diploma, customer service experience, and skills in Microsoft Office. MCI offers a competitive compensation package and opportunities for career growth.