Inbound Customer Service Supervisor – Team Lead

MCI Careers; Las Cruces (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is looking for experienced Customer Service Supervisors in Las Cruces, New Mexico, to lead inbound teams of customer service agents. Responsibilities include coaching, monitoring KPIs, and improving call quality. This full-time role requires at least 3 years of call center experience and strong leadership skills. Join a growing company committed to employee development and a team-oriented culture.

Enjoy competitive compensation, ongoing training, and a supportive working environment at MCI Careers.

Qualifications

• Minimum of 3 years of call center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to manage conflict and prioritize tasks in a fast-paced environment.

Responsibilities

• Supervise and support a team of 15–25 front-line agents handling inbound calls.
• Coach team members on customer service best practices and performance improvement.
• Monitor KPIs and drive productivity, quality, and customer satisfaction.
• Conduct regular performance reviews and provide actionable feedback.

Skills

Leadership

Communication

Interpersonal skills

Conflict management

Coaching

Education

Associate's degree or equivalent

Tools

Microsoft Office

Call center tools

Job description

MCI Careers is looking for experienced Customer Service Supervisors in Las Cruces, New Mexico, to lead inbound teams of customer service agents. Responsibilities include coaching, monitoring KPIs, and improving call quality. This full-time role requires at least 3 years of call center experience and strong leadership skills. Join a growing company committed to employee development and a team-oriented culture.

Enjoy competitive compensation, ongoing training, and a supportive working environment at MCI Careers.