Customer Experience Supervisor I: Lead Service & Checkout

JCPenney; Hampton (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney in Hampton, VA is seeking a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and deliver checkout experience strategies. You will drive profitable sales growth by directing customer service activities, training, and resource planning to optimize checkout and service levels.

The role emphasizes leadership, accountability, and implementing company training initiatives while ensuring adherence to performance standards and safety programs.

Qualifications

• Experience coaching and developing customer service teams.
• Ability to schedule staff to optimize service levels.
• Proven track record of driving sales through service excellence.

Responsibilities

• Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
• Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors.
• Line Management and Checkout Standards - Proactively shifts resources to checkouts based on store traffic and uses POS productivity metrics.
• Human Resources / People Management - Manages open requisitions, coordinates interviews and hires, and oversees orientations and training.
• Performance Standards - Supports shrink and safety initiatives and meets iCAP program targets.

Skills

Customer service

Leadership

Coaching

Training

Tools

POS systems

Job description

JCPenney in Hampton, VA is seeking a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and deliver checkout experience strategies. You will drive profitable sales growth by directing customer service activities, training, and resource planning to optimize checkout and service levels.

The role emphasizes leadership, accountability, and implementing company training initiatives while ensuring adherence to performance standards and safety programs.