Customer Experience Supervisor I: Lead & Elevate Service

JCPenney; Santa Rosa (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Santa Rosa, CA is seeking a Customer Experience Supervisor I to lead associates, coach on customer service, and drive checkout experience strategies. You will train staff, manage the.Customer Service & Sales activity, and optimize resources to improve profitability.

This role emphasizes leadership, accountability, and delivering exceptional customer experiences, with competitive benefits and a strong focus on team development.

Qualifications

• Coaches associates on customer service and checkout experience to uphold service standards.
• Directs customer service activities and ensures staff meet service goals.
• Monitors cashier procedures and POS productivity metrics to sustain efficiency.

Responsibilities

• Direct customer service activities store-wide and model outstanding service.
• Train, mentor and coach cashier associates on checkout procedures and behaviors.
• Shift resources to checkouts to reduce wait times using Mobile POS and satellite stations.
• Coordinate recruitment, interview processes, orientations, and training for new hires.
• Support shrink and safety initiatives and strive to meet iCAP and productivity goals.

Skills

Customer service

Leadership

Coaching

Training

Job description

JCPenney in Santa Rosa, CA is seeking a Customer Experience Supervisor I to lead associates, coach on customer service, and drive checkout experience strategies. You will train staff, manage the.Customer Service & Sales activity, and optimize resources to improve profitability.

This role emphasizes leadership, accountability, and delivering exceptional customer experiences, with competitive benefits and a strong focus on team development.