Customer Experience Supervisor I: Lead Service & Checkout

JCPenney; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and holidays

401(k) with company match

Employee discounts on merchandise

Job summary

JCPenney is seeking a Customer Experience Supervisor in Richmond, Virginia. The role is responsible for driving sales and managing customer service initiatives by coaching associates and ensuring an optimal checkout experience. The ideal candidate will have a strong customer service orientation, experience in leadership and coaching, and the ability to analyze and solve problems effectively. Competitive pay ranges from $20.00 to $25.00 per hour, complemented by benefits including medical and associate discounts.

Qualifications

• Proven track record in customer service with strong leadership skills.
• Ability to train and mentor colleagues effectively.
• Critical thinking skills to navigate retail complexities.

Responsibilities

• Drive sales growth by leading and coaching associates on customer service.
• Mentor cashier associates on checkout procedures.
• Manage store resources effectively during peak traffic.

Skills

Customer service orientation

Leadership

Coaching

Critical thinking

Accountability

Results-driven

Job description

JCPenney is seeking a Customer Experience Supervisor in Richmond, Virginia. The role is responsible for driving sales and managing customer service initiatives by coaching associates and ensuring an optimal checkout experience. The ideal candidate will have a strong customer service orientation, experience in leadership and coaching, and the ability to analyze and solve problems effectively. Competitive pay ranges from $20.00 to $25.00 per hour, complemented by benefits including medical and associate discounts.