Customer Experience Leader & Coach

JCPenney; Hanford (CA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical benefits

401(k) match

Employee discount

Paid holidays

Job summary

JCPenney in California is seeking a Customer Experience Supervisor I to lead and coach associates, deliver outstanding service, and drive profitable sales growth through training and checkout experience strategies. You will model customer service, supervise cashiers, manage resources at peak times, and partner with hiring to build a strong team while upholding company standards and safety.

You will play a key role in improving customer interactions, coaching teams, and ensuring efficient

Qualifications

• Experience leading retail teams and delivering customer service excellence.
• Ability to coach and develop associates and drive sales performance.
• Experience implementing training initiatives and checkout process improvements.

Responsibilities

• Role model for customer service and direct store activities.
• Train and coach cashiers on checkout procedures and service standards.
• Shift resources to checkouts to reduce wait times during peak periods.
• Coordinate hiring and new hire orientations; support training compliance.
• Meet performance standards including sales, service, and safety targets.

Skills

Customer service

Leadership

Coaching

Sales training

Tools

POS systems

Mobile POS

Satellite registers

Job description

JCPenney in California is seeking a Customer Experience Supervisor I to lead and coach associates, deliver outstanding service, and drive profitable sales growth through training and checkout experience strategies. You will model customer service, supervise cashiers, manage resources at peak times, and partner with hiring to build a strong team while upholding company standards and safety.

You will play a key role in improving customer interactions, coaching teams, and ensuring efficient