Customer Experience Lead - Retail & Training

JCPenney; Reno (NV); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

401(k) match

Associate discount

Paid holidays

Job summary

JCPenney in Reno, NV seeks a Customer Experience Supervisor I to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering checkout experience strategies. This role emphasizes training initiatives and accountability for performance across customer interactions.

The supervisor will manage scheduling, guide cashier performance, and partner with store leadership to optimize resources while upholding company standards and service excellence.

Qualifications

• Proposes and initiates actions on new ideas to improve products, stores or practices.
• Demonstrates business and functional expertise and uses fact-based analysis.
• Creates an environment that fosters teamwork and development.
• Takes responsibility for customer experiences and assigns accountability.

Responsibilities

• Model and lead customer service and sales activities across the store.
• Coaching cashiers on checkout procedures and service behaviors.
• Shift resources to checkouts to reduce wait times during peak periods.
• Coordinate open requisitions, interviews and new-hire orientations.
• Support shrink and safety initiatives while maintaining performance standards.

Skills

Growth Mindset

Critical Thinking

Leadership

Accountability

Excellence

Drives Results

Job description

JCPenney in Reno, NV seeks a Customer Experience Supervisor I to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering checkout experience strategies. This role emphasizes training initiatives and accountability for performance across customer interactions.

The supervisor will manage scheduling, guide cashier performance, and partner with store leadership to optimize resources while upholding company standards and service excellence.