Customer Experience Supervisor – Front End & Loyalty

The TJX Companies, Inc.; Hadley (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance options

Paid holidays/vacations

Job summary

The TJX Companies, Inc. offers a role at TJ Maxx in Hadley, MA, focusing on delivering excellent customer experiences. You'll lead a front-end team, manage registers, and promote loyalty programs while upholding safety and store policies.

This position emphasizes training Associates and maintaining high service standards. Ideal candidates will have at least 1 year of retail experience with 6 months in a leadership role, strong communication skills, and the ability to multitask in a dynamic

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and multitask in a fast-paced store.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Retail experience

Leadership experience

Customer service

Communication skills

Merchandising

Tools

POS system

Job description

The TJX Companies, Inc. offers a role at TJ Maxx in Hadley, MA, focusing on delivering excellent customer experiences. You'll lead a front-end team, manage registers, and promote loyalty programs while upholding safety and store policies.

This position emphasizes training Associates and maintaining high service standards. Ideal candidates will have at least 1 year of retail experience with 6 months in a leadership role, strong communication skills, and the ability to multitask in a dynamic