Customer Experience Supervisor - Front End & Inventory

Floor & Decor Holdings Inc.; West Chester Township (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Ohio to manage a dynamic team of customer service associates and oversee cashiering, returns, and inventory functions.

You will ensure an exceptional shopping experience by maintaining store standards and collaborating with management on product pricing and signage. The role emphasizes team building, strong communication, and meticulous attention to inventory and front-end operations, with opportunities to contribute to

Qualifications

• Minimum 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists in front-end and inventory accuracy.
• Lead cashiering, credit and close-out SOPs.
• Oversee inventory management and accuracy throughout the store.
• Process refunds and exchanges per guidelines.
• Oversee store signage updates and price changes for SKUs.
• Assist customers with product selection and questions.

Skills

Team builders

Customer service champions

Detail oriented

Communication skills

Education

High school diploma or GED

Tools

Computer skills

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Ohio to manage a dynamic team of customer service associates and oversee cashiering, returns, and inventory functions.

You will ensure an exceptional shopping experience by maintaining store standards and collaborating with management on product pricing and signage. The role emphasizes team building, strong communication, and meticulous attention to inventory and front-end operations, with opportunities to contribute to