Customer Experience Supervisor - Front End & Inventory

Floor & Decor; Cuyahoga Falls (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision Insurance

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor is seeking a Connected Customer Supervisor in Cuyahoga Falls, Ohio, to manage a team and oversee customer service operations. This role is crucial in ensuring inventory management and providing an exceptional shopping experience to customers.

The ideal candidate has experience in customer service, strong communication skills, and detail orientation. This supervisory position offers benefits such as a 401k, employee stock purchase plan, and opportunities for advancement.

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates related to the front end and inventory accuracy.
• Demonstrate understanding of customer service-related standard operating procedures.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.

Skills

Team building

Customer service

Detail oriented

Excellent communication skills

Education

High school diploma and/or GED

Job description

Floor & Decor is seeking a Connected Customer Supervisor in Cuyahoga Falls, Ohio, to manage a team and oversee customer service operations. This role is crucial in ensuring inventory management and providing an exceptional shopping experience to customers.

The ideal candidate has experience in customer service, strong communication skills, and detail orientation. This supervisory position offers benefits such as a 401k, employee stock purchase plan, and opportunities for advancement.