Customer Experience Supervisor — Front End

The TJX Companies, Inc.; Macedonia (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

TJ Maxx in Macedonia, OH is seeking a front of store leader to supervise Associates, ensuring prompt, courteous service and active loyalty-program promotion. This role oversees front-end operations, assigns coverage, and maintains a clean, organized store.

The ideal candidate brings retail experience with leadership exposure, strong merchandising know-how, and a commitment to guest service and compliance with policies; a supportive team environment awaits.

Qualifications

• Experience in retail with leadership exposure.
• Strong merchandising knowledge and guest service focus.
• Ability to train and mentor Associates.
• 1 year retail experience and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organization skills

Train others

Retail leadership

Job description

TJ Maxx in Macedonia, OH is seeking a front of store leader to supervise Associates, ensuring prompt, courteous service and active loyalty-program promotion. This role oversees front-end operations, assigns coverage, and maintains a clean, organized store.

The ideal candidate brings retail experience with leadership exposure, strong merchandising know-how, and a commitment to guest service and compliance with policies; a supportive team environment awaits.