Front-End Customer Service Supervisor | Team Leader

TJX; Macedonia (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Dental/ vision

Life insurance

Paid holidays

Bereavement leave

Employee discounts

Job summary

TJ Maxx in Macedonia, OH is seeking a front-end supervisor to lead a team of Associates, deliver an excellent customer experience, and promote loyalty programs. You will model outstanding service and keep the store clean and organized.

Responsibilities include training and coaching Associates on front-end principles, managing register coverage, addressing customer concerns promptly, and aligning daily tasks with store priorities.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.

Skills

Merchandising

Multi-tasking

Communication

Training

Retail leadership

Job description

TJ Maxx in Macedonia, OH is seeking a front-end supervisor to lead a team of Associates, deliver an excellent customer experience, and promote loyalty programs. You will model outstanding service and keep the store clean and organized.

Responsibilities include training and coaching Associates on front-end principles, managing register coverage, addressing customer concerns promptly, and aligning daily tasks with store priorities.