Front End Customer Experience Supervisor

National Black MBA Association; Willoughby (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid parental leave

Paid holidays

Scholarship program

Job summary

TJ Maxx, part of TJX Companies, is seeking a store leader to promote an excellent customer experience and coach associates on front-end operations in our Willoughby, OH location. You will oversee POS coverage, breaks, and daily tasks while upholding store standards and loyalty initiatives.

The role emphasizes training, teamwork, and strong communication to drive guest satisfaction and store performance. This is a full-time, on-site opportunity with competitive pay and benefits.

Qualifications

• 1 year retail experience and 6 months of leadership experience required.
• Strong communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience and lead by example at the front of the store.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, coordinate breaks, and manage POS coverage.
• Address customer concerns promptly and maintain store cleanliness and organization.
• Ensure adherence to labor laws, policies, and safety guidelines.

Skills

Strong communication

Leadership

Team player

Training others

Customer service

Job description

TJ Maxx, part of TJX Companies, is seeking a store leader to promote an excellent customer experience and coach associates on front-end operations in our Willoughby, OH location. You will oversee POS coverage, breaks, and daily tasks while upholding store standards and loyalty initiatives.

The role emphasizes training, teamwork, and strong communication to drive guest satisfaction and store performance. This is a full-time, on-site opportunity with competitive pay and benefits.