Customer Experience Specialist - Fashion & Service

Macy's; Madison (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Paid holidays

Job summary

Macy’s in Madison, WI is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You will greet customers, understand needs, and make tailored product recommendations while leveraging digital tools.

You’ll collaborate with store teams, support floor readiness, merchandise setup, and opening/closing procedures. A positive attitude, strong communication, and a passion for service are essential to success.

Qualifications

• Experience delivering strong customer service in a retail environment.
• Ability to communicate clearly with customers and teammates.
• Willingness to work flexible hours including weekends/holidays.

Responsibilities

• Greet customers and build relationships to understand needs.
• Engage customers across in-store and online touchpoints to drive cross-category sales.
• Support floor readiness, merchandise setup, and price/sign updates.
• Assist with opening/closing procedures and loyalty program benefits.

Skills

Customer service excellence

Effective communication

Team collaboration

Flexibility with schedule

Job description

Macy’s in Madison, WI is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You will greet customers, understand needs, and make tailored product recommendations while leveraging digital tools.

You’ll collaborate with store teams, support floor readiness, merchandise setup, and opening/closing procedures. A positive attitude, strong communication, and a passion for service are essential to success.