Customer Experience Strategy Intern

PwC; Washington (District of Columbia); On-site; USD 40,000 - 66,000; Part time

Job summary

PwC is offering a Management Consulting - Sales, Service and Marketing Intern position in the United States. You will work with advisory teams to enhance customer experiences and loyalty through strategic initiatives, while learning PwC methodologies and supporting research, data gathering, and project tasks.

The role emphasizes listening skills, collaboration, and applying insights to improve customer outcomes across diverse industries.

Qualifications

• Currently pursuing or have completed a Bachelor's degree.
• Intern positions are typically winter/spring or summer prior to graduation year.

Responsibilities

• Supporting teams in delivering customer-centric strategies to enhance client experiences.
• Participating in projects focused on improving customer engagement and loyalty.
• Assisting in the design and implementation of customer experience (CX) strategies.
• Conducting customer journey analysis to identify opportunities for service improvement.
• Engaging in business process improvement initiatives to optimize client interactions.
• Collaborating with team members to manage customer data and feedback effectively.
• Observing and learning from experienced consultants to develop personal skills.
• Applying active listening and communication skills to contribute to team discussions.
• Gathering and analyzing data to support customer relationship management efforts.
• Contributing to the development of customer satisfaction surveys and analysis.

Skills

Customer experience

Data analysis

Active listening

Team collaboration

Education

Bachelor's degree

Job description

PwC is offering a Management Consulting - Sales, Service and Marketing Intern position in the United States. You will work with advisory teams to enhance customer experiences and loyalty through strategic initiatives, while learning PwC methodologies and supporting research, data gathering, and project tasks.

The role emphasizes listening skills, collaboration, and applying insights to improve customer outcomes across diverse industries.