CX Strategy Intern – Customer Experience

PwC; Chicago (IL); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing Intern to engage with clients to enhance customer experiences and loyalty through strategic initiatives within our Advisory practice.

You will support teams by participating in projects, conducting research, and applying PwC methodologies, with emphasis on learning, active listening, and collaboration across diverse industries.

Qualifications

• Currently pursuing or have completed a Bachelor's degree.
• Client service intern positions are entry-level and typically join before graduation.
• Strong interest in customer experience and analytics is preferred.

Responsibilities

• Support teams in delivering customer-centric strategies to enhance client experiences.
• Participate in projects to improve customer engagement and loyalty.
• Assist in designing and implementing customer experience (CX) strategies.
• Conduct customer journey analysis to identify opportunities for service improvement.
• Engage in business process improvement initiatives to optimize client interactions.
• Collaborate with team members to manage customer data and feedback effectively.
• Observe and learn from experienced consultants to develop personal skills.

Skills

Customer experience

Active listening

Research

Data analysis

Team collaboration

Education

Bachelor's degree

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing Intern to engage with clients to enhance customer experiences and loyalty through strategic initiatives within our Advisory practice.

You will support teams by participating in projects, conducting research, and applying PwC methodologies, with emphasis on learning, active listening, and collaboration across diverse industries.