Customer Experience Strategy Intern

PwC; Boston (MA); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC's Advisory practice is seeking a Management Consulting - Sales, Service and Marketing Intern to help enhance customer experiences and drive loyalty through strategic initiatives. You will learn PwC methodologies, support teams on projects, conduct research, and perform basic tasks that contribute to team success, while observing seasoned consultants to grow professionally.

You will participate in customer journey analyses, assist in CX strategy design, and collaborate to improve client

Qualifications

• Pursuing or completed Bachelor's degree.
• Internship is entry-level; typical candidates are in their 3rd or 4th year of study.
• Interest in customer experience and data-driven improvement is helpful.

Responsibilities

• Supporting teams in delivering customer-centric strategies to enhance client experiences
• Participating in projects focused on improving customer engagement and loyalty
• Assisting in the design and implementation of customer experience (CX) strategies
• Conducting customer journey analysis to identify opportunities for service improvement
• Engaging in business process improvement initiatives to optimize client interactions
• Collaborating with team members to manage customer data and feedback effectively
• Observing and learning from experienced consultants to develop personal skills
• Applying active listening and communication skills to contribute to team discussions
• Gathering and analyzing data to support customer relationship management efforts
• Contributing to the development of customer satisfaction surveys and analysis

Skills

Active listening

Communication skills

Customer service

Education

Bachelor's degree (pursuing or completed)

Job description

PwC's Advisory practice is seeking a Management Consulting - Sales, Service and Marketing Intern to help enhance customer experiences and drive loyalty through strategic initiatives. You will learn PwC methodologies, support teams on projects, conduct research, and perform basic tasks that contribute to team success, while observing seasoned consultants to grow professionally.

You will participate in customer journey analyses, assist in CX strategy design, and collaborate to improve client