Customer Experience & CX Strategy Intern

PwC; Houston (TX); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC is offering an internship in Management Consulting - Sales, Service and Marketing to learn how to improve customer experiences and drive loyalty through strategic initiatives. You will support teams by researching and participating in projects, applying PwC methodologies, and focusing on customer-centric outcomes.

As an intern, you will observe, learn, and contribute to customer engagement and satisfaction efforts while developing your skills and building a professional brand within PwC.

Qualifications

• Pursuing or have completed a Bachelor's degree.

Responsibilities

• Support teams in delivering customer-centric strategies to enhance client experiences.
• Participate in projects focused on improving customer engagement and loyalty.
• Assist in the design and implementation of customer experience (CX) strategies.
• Conduct customer journey analysis to identify opportunities for service improvement.
• Engage in business process improvement initiatives to optimize client interactions.
• Collaborate with team members to manage customer data and feedback effectively.
• Observe and learn from experienced consultants to develop personal skills.
• Apply active listening and communication skills to contribute to team discussions.
• Gather and analyze data to support customer relationship management efforts.
• Contribute to the development of customer satisfaction surveys and analysis.

Skills

Customer experience

Data analysis

Active listening

Communication

Education

Bachelor's degree

Tools

Excel

CRM systems

Job description

PwC is offering an internship in Management Consulting - Sales, Service and Marketing to learn how to improve customer experiences and drive loyalty through strategic initiatives. You will support teams by researching and participating in projects, applying PwC methodologies, and focusing on customer-centric outcomes.

As an intern, you will observe, learn, and contribute to customer engagement and satisfaction efforts while developing your skills and building a professional brand within PwC.