Customer Experience Strategy Intern — CX & Data Insights

PwC; Rosemont (IL); On-site; USD 40,000 - 66,000; Part time

Job summary

PwC is offering a Management Consulting - Sales, Service and Marketing Intern role in Illinois. You will learn PwC methodologies, support projects, conduct research, and contribute to customer experience improvements, while gaining exposure to diverse industries.

This internship focuses on developing potential, requires active listening, and encourages initiative to deliver value for clients and the firm.

Qualifications

• Currently pursuing or have completed a Bachelor’s degree.
• Intern positions are entry-level and typically join in winter/spring or summer before graduation.

Responsibilities

• Support teams in delivering customer-centric strategies to enhance client experiences.
• Participate in projects focused on improving customer engagement and loyalty.
• Assist in designing and implementing customer experience (CX) strategies.
• Conduct customer journey analysis to identify opportunities for service improvement.
• Engage in business process improvement initiatives to optimize client interactions.
• Collaborate with team members to manage customer data and feedback.

Skills

AI acceleration

Customer journey analysis

Team collaboration

Education

Bachelor's degree

Job description

PwC is offering a Management Consulting - Sales, Service and Marketing Intern role in Illinois. You will learn PwC methodologies, support projects, conduct research, and contribute to customer experience improvements, while gaining exposure to diverse industries.

This internship focuses on developing potential, requires active listening, and encourages initiative to deliver value for clients and the firm.