Customer Experience Strategy Intern

PwC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC is offering a Management Consulting - Sales, Service and Marketing Intern position within its Advisory practice in the United States. The role focuses on learning PwC methodologies while supporting teams to enhance customer experiences and loyalty across industries.

You will participate in projects, conduct research, and perform basic tasks that contribute to the team's success. This entry-level opportunity emphasizes active listening, initiative, and delivering quality work that adds value

Qualifications

• Currently pursuing or have completed a Bachelor's degree.
• Entry-level internship; typically winter/spring or summer prior to graduation.

Responsibilities

• Support teams in delivering customer-centric strategies to enhance client experiences.
• Participate in projects focused on improving customer engagement and loyalty.
• Assist in design and implementation of customer experience (CX) strategies.
• Conduct customer journey analysis to identify opportunities for service improvement.
• Engage in business process improvement initiatives to optimize client interactions.
• Collaborate with team members to manage customer data and feedback effectively.
• Observe and learn from experienced consultants to develop personal skills.
• Apply active listening and communication skills to contribute to team discussions.
• Gather and analyze data to support customer relationship management efforts.
• Contribute to development of customer satisfaction surveys and analysis.

Skills

Customer experience

Data analysis

Active listening

Communication

Education

Bachelor's degree

Job description

PwC is offering a Management Consulting - Sales, Service and Marketing Intern position within its Advisory practice in the United States. The role focuses on learning PwC methodologies while supporting teams to enhance customer experiences and loyalty across industries.

You will participate in projects, conduct research, and perform basic tasks that contribute to the team's success. This entry-level opportunity emphasizes active listening, initiative, and delivering quality work that adds value