CX Strategy Intern — Customer Experience & Loyalty

PwC; Palo Alto (CA); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC in Palo Alto is seeking a Management Consulting - Sales, Service and Marketing Intern to help enhance customer experiences and loyalty through strategic initiatives within our Advisory practice. You will learn PwC methodologies, support teams on projects, conduct research, and perform basic tasks while focusing on learning and contributing to client outcomes.

Responsibilities include supporting teams, analyzing customer journeys, onboarding data, and assisting in CX design.

Qualifications

• Currently pursuing or have completed a Bachelor's degree
• Internship candidates typically join during winter, spring or summer prior to graduation

Responsibilities

• Supporting teams in delivering customer-centric strategies to enhance client experiences
• Participating in projects focused on improving customer engagement and loyalty
• Assisting in the design and implementation of customer experience (CX) strategies
• Conducting customer journey analysis to identify opportunities for service improvement
• Engaging in business process improvement initiatives to optimize client interactions
• Collaborating with team members to manage customer data and feedback effectively
• Observing and learning from experienced consultants to develop personal skills
• Applying active listening and communication skills to contribute to team discussions
• Gathering and analyzing data to support customer relationship management efforts
• Contributing to the development of customer satisfaction surveys and analysis

Skills

Active listening

Communication

Data gathering

Education

Bachelor's degree

Job description

PwC in Palo Alto is seeking a Management Consulting - Sales, Service and Marketing Intern to help enhance customer experiences and loyalty through strategic initiatives within our Advisory practice. You will learn PwC methodologies, support teams on projects, conduct research, and perform basic tasks while focusing on learning and contributing to client outcomes.

Responsibilities include supporting teams, analyzing customer journeys, onboarding data, and assisting in CX design.