Customer Experience & Store Ops Lead

Five Below Inc; Portsmouth (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Five Below in Portsmouth, VA seeks a store leadership professional to drive customer-centric service, train associates, and oversee daily store operations. You will help ensure a fast, friendly checkout and guide the team in merchandising and loss prevention.

The role requires a minimum 1 year of management experience with excellent communication, multi-tasking, and composure under pressure. Flexible scheduling and weekend shifts are common in retail leadership roles at Five Below.

Qualifications

• Strong customer service and guest interaction skills.
• Ability to train and coach crew members on standards.
• Excellent verbal and written communication capabilities.
• Capability to multitask and switch priorities quickly.
• Calm and composed under pressure with guests and team.

Responsibilities

• Ensure crew delivers WOW customer experience through personal contact.
• Train crew on BEST customer service and fast, friendly checkout.
• Oversee daily store activities and supervise associates.
• Assist with receiving, unpacking, and stocking for quick floor placement.
• Act as Manager on Duty and handle store operations, staff, and issues.

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Education

High School Diploma or equivalent

Job description

Five Below in Portsmouth, VA seeks a store leadership professional to drive customer-centric service, train associates, and oversee daily store operations. You will help ensure a fast, friendly checkout and guide the team in merchandising and loss prevention.

The role requires a minimum 1 year of management experience with excellent communication, multi-tasking, and composure under pressure. Flexible scheduling and weekend shifts are common in retail leadership roles at Five Below.