Customer Experience & Ops Lead

Five Below; Roanoke (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is hiring for a store leadership role in Roanoke. You will supervise crew, train staff on customer service standards, and oversee daily store operations.

The job includes opening or closing procedures, cash handling, and ensuring a smooth customer experience. The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role in Roanoke. You will supervise crew, train staff on customer service standards, and oversee daily store operations.

The job includes opening or closing procedures, cash handling, and ensuring a smooth customer experience. The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.