Customer Experience & Store Ops Lead

Five Below; Paducah (KY); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below in Paducah, KY is hiring for a store leadership role operating in an hourly capacity. The role focuses on supervising crew, delivering excellent customer service, and ensuring smooth daily store operations including opening/closing duties and training of associates.

The position emphasizes managing stock, merchandising, and cost controls while maintaining flexibility for day, evening, and weekend shifts. Equal opportunity employer.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

High school diploma or equivalent

College experience preferred

management experience

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Paducah, KY is hiring for a store leadership role operating in an hourly capacity. The role focuses on supervising crew, delivering excellent customer service, and ensuring smooth daily store operations including opening/closing duties and training of associates.

The position emphasizes managing stock, merchandising, and cost controls while maintaining flexibility for day, evening, and weekend shifts. Equal opportunity employer.