Customer Experience & Store Ops Lead

Five Below Inc; Easton (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking an energetic store leader to support daily operations in Easton, MD. You will oversee staff, deliver a fast, friendly checkout experience, and drive sales while controlling costs.

The role requires leading by example, training crew on our BEST service standards, and ensuring merchandise and stock are organized for optimal customer flow. The position is hourly, starting at $16.00, with a flexible schedule including day, evening, and weekend shifts.

Qualifications

• High school diploma or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Oversee daily store activities and ensure top customer service.
• Train crew on the BEST customer service experience and checkout speed.
• Assist with receiving, unpacking, and stocking to keep floor ready.
• Act as Manager on Duty, handling store operations and staff issues.
• Open/close the store, secure cash and set alarms for a smooth day.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service.
• Coordinate with leadership on merchandising procedures and recovery.
• Perform store maintenance and safety tasks regularly.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Composure

Education

High school diploma or equivalent

Job description

Five Below is seeking an energetic store leader to support daily operations in Easton, MD. You will oversee staff, deliver a fast, friendly checkout experience, and drive sales while controlling costs.

The role requires leading by example, training crew on our BEST service standards, and ensuring merchandise and stock are organized for optimal customer flow. The position is hourly, starting at $16.00, with a flexible schedule including day, evening, and weekend shifts.