Customer Experience & Store Ops Lead

Five Below; Concord (NH); On-site; USD 21,000 - 26,000; Full time

Job summary

Five Below in Concord, NH is seeking a qualified store leader to deliver WOW customer service and manage daily operations. You will train crew, supervise associates, and ensure smooth opening/closing, cash handling, and safety procedures.

The role requires at least 1 year of management experience, excellent communication, and a flexible schedule including weekends. Compensation starts at $15.50 per hour and grows with responsibility.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Ensures crew members deliver WOW customer service and trains on the BEST experience.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving and stocking to keep sales floor ready for customers.
• Act as Manager on Duty when needed, overseeing operations and staff.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Concord, NH is seeking a qualified store leader to deliver WOW customer service and manage daily operations. You will train crew, supervise associates, and ensure smooth opening/closing, cash handling, and safety procedures.

The role requires at least 1 year of management experience, excellent communication, and a flexible schedule including weekends. Compensation starts at $15.50 per hour and grows with responsibility.