Customer Experience & Store Ops Lead

Five Below; Albuquerque (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an experienced manager on duty to ensure outstanding customer service and smooth store operations in Albuquerque. The role involves supervising crew, training on BE S T customer service, and overseeing daily tasks from opening to closing, including cash handling and security.

The position requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 1 year of management experience.
• Ability to multi-task and work flexible hours.
• Creative thinking and composure under pressure.

Responsibilities

• Wow the customer through personal contact and fast, friendly checkout.
• Train crew on the BE ST customer service experience.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and stocking on the sales floor.
• Act as Manager on Duty and handle store operations and staff.

Skills

Communication skills

Leadership

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced manager on duty to ensure outstanding customer service and smooth store operations in Albuquerque. The role involves supervising crew, training on BE S T customer service, and overseeing daily tasks from opening to closing, including cash handling and security.

The position requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to multi-task in a fast-paced retail environment.