Customer Experience & Store Operations Lead

Five Below Inc; Tupelo (MS); On-site; USD 15,000 - 25,000; Full time

Job summary

Five Below Inc. is seeking a store leadership professional to drive exceptional customer service and smooth daily operations. You will train staff, oversee associates, and act as Manager on Duty to ensure top performance and guest satisfaction.

Responsibilities include cash handling, merchandising, stock organization, and formal onboarding. The role requires flexibility for day/evening/weekend shifts and occasional travel. Starting pay is $13.00 per hour.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow the customer through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities and ensure excellent customer service.
• Assist with receiving, unpacking, and stocking to the floor.
• Act as Manager on Duty and handle store operations and staff.
• Open/close the store, secure cash, and set alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales while controlling expenses.
• Partner with leadership on merchandising and recovery.
• Perform routine store maintenance and safety checks.

Skills

Verbal communication

Written communication

Management experience

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leadership professional to drive exceptional customer service and smooth daily operations. You will train staff, oversee associates, and act as Manager on Duty to ensure top performance and guest satisfaction.

Responsibilities include cash handling, merchandising, stock organization, and formal onboarding. The role requires flexibility for day/evening/weekend shifts and occasional travel. Starting pay is $13.00 per hour.