Customer Experience & Store Operations Associate

Michaels Stores; Richmond (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels is hiring for a Store Team Member in Richmond, VA. You will help customers shop, locate products, provide solutions, and ensure a fast, friendly checkout experience with accurate cash handling. This role involves restocking, truck unloading, and maintaining in-store presentation to meet brand standards.

The position emphasizes customer engagement with rewards programs, omni-channel support, and strict adherence to SOPs. Evening and weekend shifts are included as part of the schedule.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and locate products.
• Strong cash handling and checkout experience.

Responsibilities

• Help customers shop, locate products and provide solutions.
• Provide fast, friendly checkout and cash handling to standards.
• Educate customers on rewards programs and enroll them.
• Assist with Omni channel processes (BOPIS/SFS).
• Participate in truck unloading, stocking and planograms.
• Maintain store recovery and in-stock conditions.
• Support shrink and safety programs.
• Adhere to SOPs and company policies.

Skills

Customer service

Cash handling

Sales support

Team collaboration

Tools

POS system

Job description

Michaels is hiring for a Store Team Member in Richmond, VA. You will help customers shop, locate products, provide solutions, and ensure a fast, friendly checkout experience with accurate cash handling. This role involves restocking, truck unloading, and maintaining in-store presentation to meet brand standards.

The position emphasizes customer engagement with rewards programs, omni-channel support, and strict adherence to SOPs. Evening and weekend shifts are included as part of the schedule.