Retail Customer Experience Specialist

Michaels; Virginia (MN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Richmond-Willow Lawn store in Virginia is seeking a team member to deliver friendly customer service, assist shoppers, and ensure fast checkout experiences. You will unload trucks, stock merchandise, and maintain in-stock conditions while supporting omnichannel processes like BOPIS and SFS.

You'll engage customers about rewards programs, enroll them, and participate in store recovery, planograms, and shrink/safety programs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Job description

Michaels Richmond-Willow Lawn store in Virginia is seeking a team member to deliver friendly customer service, assist shoppers, and ensure fast checkout experiences. You will unload trucks, stock merchandise, and maintain in-stock conditions while supporting omnichannel processes like BOPIS and SFS.

You'll engage customers about rewards programs, enroll them, and participate in store recovery, planograms, and shrink/safety programs.