Customer Experience Store Manager: Growth & Impact

Goodwill Greater Milwaukee & Chicago; Delavan (WI); Sur place; USD 51 000 - 77 000; Plein temps

Résumé du poste

Goodwill Greater Milwaukee & Chicago is seeking a Retail Assistant Store Manager- Customer Experience to lead daily store operations and maximize donor and customer satisfaction. You will drive productivity, oversee front of house, merchandising, and inventory, and coach a diverse team to meet sales and brand standards.

This role requires strong leadership, excellent communication, and the ability to manage schedules, inventory, and customer service with a focus on community impact in a on-site

Qualifications

• Two years of college education or experience equivalency.
• Forklift certification, if required at site.
• Work varied schedule; at least two closing shifts per week and every other weekend.
• Experience in retail and/or production setting.

Responsabilités

• Focus on store productivity goals while maximizing the value of all donations to achieve budgeted sales and margin through brand standards.
• Oversees PGFR, seasonal sets, and merchandise on sales floor, ensuring adherence to brand standards.
• Oversee product rotation for Softline goods to ensure continuous flow of new merchandise.
• Supports oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage.
• Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls.

Connaissances

Retail experience

Customer service

Flexible leadership

Team coaching

Formation

Two years of college education or experience equivalency

Outils

Forklift Certification

Description du poste

Goodwill Greater Milwaukee & Chicago is seeking a Retail Assistant Store Manager- Customer Experience to lead daily store operations and maximize donor and customer satisfaction. You will drive productivity, oversee front of house, merchandising, and inventory, and coach a diverse team to meet sales and brand standards.

This role requires strong leadership, excellent communication, and the ability to manage schedules, inventory, and customer service with a focus on community impact in a on-site