Customer Experience Retail Manager – Store Leader

Amazinggoodwill; Delavan (WI); On-site; USD 51,000 - 77,000; Full time

Job summary

Amazinggoodwill is seeking a Retail Assistant Store Manager- Customer Experience to oversee the customer and donor experience, drive store productivity, and help achieve sales and margin targets while upholding brand standards. The role includes managing front-of-house operations and merchandise flow.

You will lead a team, monitor performance, coach staff, and analyze reports to identify improvements. This is a full-time, on-site role located in Wisconsin, with compensation in the stated range.

Qualifications

• Two years of college education or equivalent experience.
• Forklift certification is required at site, if applicable.
• Ability to work varied schedule including evenings and weekends.
• Experience in retail and/or donation center environment.

Responsibilities

• Oversee customer and donor experience while driving store productivity.
• Ensure sales and margin targets are met in line with brand standards.
• Manage front-of-house operations, donation flow, and merchandising.
• Lead and develop staff, provide coaching, and monitor performance.
• Analyze reports to identify trends and opportunities for improvement.
• Maintain a safe, clean, and customer-friendly store environment.

Skills

Customer Focus

Values Differences

Communicates Effectively

Situational Adaptability

Drives Results

Ensures Accountability

Education

Two years of college education or equivalent

Job description

Amazinggoodwill is seeking a Retail Assistant Store Manager- Customer Experience to oversee the customer and donor experience, drive store productivity, and help achieve sales and margin targets while upholding brand standards. The role includes managing front-of-house operations and merchandise flow.

You will lead a team, monitor performance, coach staff, and analyze reports to identify improvements. This is a full-time, on-site role located in Wisconsin, with compensation in the stated range.