Customer Experience Specialist - Weekly Pay & Benefits

Classic Collision Inc.; Asheboro (NC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

401K match

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative in Asheboro, NC to be the first point of contact for customers and to guide them through the repair process, including insurance information and authorizations.

The role emphasizes delivering excellent service, coordinating rental cars and tow services, and maintaining accurate documentation while supporting the center’s daily operations.

Qualifications

• Must be at least 18 years old.
• Prior experience in customer service or sales preferred.
• Valid driver's license and be eligible for company insurance coverage.
• Effective written and verbal communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate rental car and tow services to provide a one-stop experience for customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist with customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments and reconcile invoices to payables.
• Keep customer waiting area comfortable and stocked with essentials.
• Perform other duties as required to support business.
• Other duties as assigned.

Skills

Communication

Customer service

Organization

Multi-tasking

Time management

Sales experience

Job description

Classic Collision is seeking a Customer Service Representative in Asheboro, NC to be the first point of contact for customers and to guide them through the repair process, including insurance information and authorizations.

The role emphasizes delivering excellent service, coordinating rental cars and tow services, and maintaining accurate documentation while supporting the center’s daily operations.