Customer Experience Specialist (In-Office CSR)

CRH California Water, Inc. in; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO

401k with company match

Full benefits package

Career advancement opportunities

Upskilling and internal promotion

Culligan equipment in-home use

Job summary

Hall's Culligan is seeking a Customer Service Representative (Administrative) to deliver top-tier service to our customers in an office setting. You will handle inquiries by phone, text, and email, troubleshoot issues, and ensure accurate information is provided with a strong focus on outstanding customer experiences.

The role requires 2+ years in customer service and call center work, excellent communication, organization, and multitasking abilities.

Qualifications

• 2+ years' experience in a customer service role.
• 2+ years' experience in a call center environment.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Organization

Multitasking

Problem solving

Adaptability

Education

High School/GED or better

Tools

CRM software

Microsoft Office

Multi-line phones

Job description

Hall's Culligan is seeking a Customer Service Representative (Administrative) to deliver top-tier service to our customers in an office setting. You will handle inquiries by phone, text, and email, troubleshoot issues, and ensure accurate information is provided with a strong focus on outstanding customer experiences.

The role requires 2+ years in customer service and call center work, excellent communication, organization, and multitasking abilities.