Water Systems Customer Care Specialist

CRH California Water, Inc.; Los Angeles (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO after accrual

401k with company match

Career advancement opportunities

Upskilling and internal promotion

Culligan equipment at home

Job summary

Hall’s Culligan is seeking a Customer Service Representative in Los Angeles to deliver outstanding experiences for customers via phone, text, and email. This full-time role emphasizes product knowledge, issue resolution, and efficient time management in a dealership office environment.

The ideal candidate will be detail-oriented, able to multitask, and comfortable learning new technologies. Monday–Friday 8am–5pm with occasional evenings/weekends, PTO accrual, and a full benefits package

Qualifications

• 2+ years' experience in a customer service role.
• 2+ years' experience in a call center environment.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Skills

Customer service

Communication skills

Organization

Multitasking

Problem-solving

Calm under pressure

Typing 40 wpm

Education

High School/GED

Tools

CRM software

Job description

Hall’s Culligan is seeking a Customer Service Representative in Los Angeles to deliver outstanding experiences for customers via phone, text, and email. This full-time role emphasizes product knowledge, issue resolution, and efficient time management in a dealership office environment.

The ideal candidate will be detail-oriented, able to multitask, and comfortable learning new technologies. Monday–Friday 8am–5pm with occasional evenings/weekends, PTO accrual, and a full benefits package