Water Solutions Customer Care Specialist

Wichita Water Conditioning, Inc.; Lowell (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Full benefits package

Career advancement opportunities

Culligan equipment in your home

Job summary

Hall’s Culligan is seeking a Customer Service Representative (CSR) to ensure a positive customer experience by addressing inquiries and providing solutions in a dedicated office setting. You will utilize multi-line phones and computer systems to respond to customers with accuracy and empathy.

The role emphasizes strong communication, time management, and teamwork, with opportunities for growth within a stable family-oriented company committed to upskilling staff and promoting from within.

Qualifications

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Identify, troubleshoot, and resolve customer problems effectively.

Skills

Customer service

Communication

Time management

Multitasking

Problem-solving

Education

High School/GED or better

Job description

Hall’s Culligan is seeking a Customer Service Representative (CSR) to ensure a positive customer experience by addressing inquiries and providing solutions in a dedicated office setting. You will utilize multi-line phones and computer systems to respond to customers with accuracy and empathy.

The role emphasizes strong communication, time management, and teamwork, with opportunities for growth within a stable family-oriented company committed to upskilling staff and promoting from within.