Customer Experience Specialist: Vehicle Buying & Appraisals

CarMax; Fort Wayne (IN); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

CarMax Business Services is seeking a Customer Specialist in Fort Wayne, Indiana. In this role, you will enhance customer experiences by guiding them through the sales process and ensuring satisfaction at every step. You will assess vehicles for quality, manage sales paperwork, and provide exceptional service. Ideal candidates should possess strong communication skills, the ability to build rapport, and prior retail experience is preferred. Join a dynamic team that values integrity, respect, and fun while meeting customer needs.

Qualifications

• Demonstrate strong communication skills and confidence in the product and CarMax.
• Ability to build and maintain customer relationships in a fast-paced environment.
• Previous sales and customer service experience, preferably in retail.

Responsabilités

• Provide exceptional customer service by guiding customers through their journey.
• Conduct vehicle condition assessments for appraisals.
• Perform various administrative duties including transaction paperwork management.

Connaissances

Exceptional communication skills

Relationship building

Attention to detail

Teamwork

Problem-solving

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite (Word, Excel, PowerPoint)

Description du poste

CarMax Business Services is seeking a Customer Specialist in Fort Wayne, Indiana. In this role, you will enhance customer experiences by guiding them through the sales process and ensuring satisfaction at every step. You will assess vehicles for quality, manage sales paperwork, and provide exceptional service. Ideal candidates should possess strong communication skills, the ability to build rapport, and prior retail experience is preferred. Join a dynamic team that values integrity, respect, and fun while meeting customer needs.