Customer Experience Specialist — Used Car Concierge

CarMax Business Services; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services is looking for a Customer Specialist in Montgomery, Alabama. This role involves providing exceptional customer service and guiding customers through their buying and selling journey. Strong communication skills and the ability to thrive in a fast-paced retail environment are essential. Candidates should have a high school diploma and preferably some sales or customer service experience. Join a company that values honesty and transparency, with opportunities for growth within the team.

Qualifications

• Demonstrate exceptional communication and relationship-building skills.
• Ability to perform multiple duties in a high energy, fast-paced working environment.
• Lift objects that weigh as much as 25 lbs.

Responsibilities

• Provide exceptional customer service by guiding customers through the sales process.
• Conduct vehicle condition assessments and communicate information effectively.
• Perform various administrative duties including managing paperwork and cash.

Skills

Exceptional communication skills

Strong relationship-building abilities

Attention to detail

Ability to perform multiple duties in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in Montgomery, Alabama. This role involves providing exceptional customer service and guiding customers through their buying and selling journey. Strong communication skills and the ability to thrive in a fast-paced retail environment are essential. Candidates should have a high school diploma and preferably some sales or customer service experience. Join a company that values honesty and transparency, with opportunities for growth within the team.