Customer Experience Specialist - Car Buying Concierge

CarMax Business Services; Tallahassee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Tallahassee, Florida, is looking for a Customer Specialist to deliver an exceptional customer experience during the car-buying journey. This role requires strong communication skills, the ability to manage multiple tasks, and a commitment to teamwork and integrity.

The ideal candidate will engage with customers, conduct assessments, and ensure a seamless experience through effective coordination and administrative tasks. Opportunities for career advancement are available at CarMax, the nation’s largest retailer of used cars.

Qualifications

• Strong communication skills are essential for representing CarMax effectively.
• Experience in building relationships and win-win solutions for customers.
• High integrity and teamwork are crucial in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service during sales and appraisals.
• Conduct vehicle condition assessments and communicate findings.
• Manage inventory processes, including vehicle check-in and reconciliation.
• Perform cosmetic inspections to ensure vehicle quality.
• Handle administrative tasks like maintaining transaction paperwork.
• Coordinate service appointments and review repair order invoices.
• Ensure compliance with health and safety requirements.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Tallahassee, Florida, is looking for a Customer Specialist to deliver an exceptional customer experience during the car-buying journey. This role requires strong communication skills, the ability to manage multiple tasks, and a commitment to teamwork and integrity.

The ideal candidate will engage with customers, conduct assessments, and ensure a seamless experience through effective coordination and administrative tasks. Opportunities for career advancement are available at CarMax, the nation’s largest retailer of used cars.