Customer Experience Liaison – Vehicle Sales Support

Percepta; Dearborn (MI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid time off

Tuition Reimbursement

Employee Assistance Program

Employee Discounts

Training & Development

Percepta College

Perci Perks

Job summary

Percepta is seeking a Program Liaison in Dearborn, MI to serve as the initial contact for dealership personnel and vehicle owners, providing accurate, timely responses and elevating customer satisfaction. This Level 2 role supports escalated inquiries, documents interactions, and coordinates with internal teams.

You will train new teammates, mentor others, and help identify process improvements while adhering to company policies and initiatives.

Qualifications

• 1–2 years of experience in Ford Pro Vehicle Sales Support
• Excellent customer service ability
• Ability to maneuver through various systems to provide the dealer with accurate information
• Displays professionalism and a positive attitude
• Ability to effectively communicate with customers, managers, and co-workers
• Strong written and oral communication
• Time management and organizational skills
• Willingness to take on new assignments
• Reliability
• Ability to multitask

Responsibilities

• Serve as the initial contact for dealership personnel and vehicle owners.
• Investigate issues thoroughly and coordinate with internal teams.
• Provide accurate, timely responses and high levels of customer satisfaction.
• Document customer contacts and respond to inquiries across channels.
• Mentor teammates and train new staff as needed.
• Meet or exceed performance expectations in productivity, accessibility and quality.

Job description

Percepta is seeking a Program Liaison in Dearborn, MI to serve as the initial contact for dealership personnel and vehicle owners, providing accurate, timely responses and elevating customer satisfaction. This Level 2 role supports escalated inquiries, documents interactions, and coordinates with internal teams.

You will train new teammates, mentor others, and help identify process improvements while adhering to company policies and initiatives.