Global Travel Support Specialist

Concentrix; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix in Detroit is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, and provide accurate information on bookings, accounts, and services. You’ll document interactions in CRM, follow quality standards, and collaborate with your team to resolve complex cases.

The role emphasizes detail orientation, problem-solving, and delivering an exceptional customer experience in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow quality standards.
• Collaborate with team to resolve complex cases.

Job description

Concentrix in Detroit is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, and provide accurate information on bookings, accounts, and services. You’ll document interactions in CRM, follow quality standards, and collaborate with your team to resolve complex cases.

The role emphasizes detail orientation, problem-solving, and delivering an exceptional customer experience in a fast-paced environment.