Customer Experience Leader: Retention, Training & Growth

RiseMe; Miami (FL); On-site; USD 45,000 - 52,000; Full time

Job summary

RiseMe is seeking a Customer Experience Manager to lead efforts to improve relationships with customers, drive satisfaction, loyalty, and retention, and develop the service teams through training and project opportunities.

In this role, you will collaborate with sales, operations, and marketing to optimize the entire customer journey, analyze feedback and KPIs, and coach teams to resolve issues with empathy and urgency in a fast-paced environment.

Qualifications

• Bachelor’s degree in business, management or related field preferred.
• 5 years in customer service, retention, or account management.
• At least 1 year in a lead role in customer service.

Responsibilities

• Lead and mentor customer service and retention teams.
• Analyze feedback and satisfaction surveys to identify trends.
• Develop strategies to improve satisfaction, loyalty, retention.
• Collaborate with sales, operations, and marketing for seamless journey.
• Oversee upselling of lawn care services.
• Coach teams to improve communication and problem-solving.

Skills

Customer relationship

Leadership

Communication

Data analysis

CRM proficiency

Microsoft Office

Team mentoring

Education

Bachelor's degree in business/management

Equivalent experience considered

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

RiseMe is seeking a Customer Experience Manager to lead efforts to improve relationships with customers, drive satisfaction, loyalty, and retention, and develop the service teams through training and project opportunities.

In this role, you will collaborate with sales, operations, and marketing to optimize the entire customer journey, analyze feedback and KPIs, and coach teams to resolve issues with empathy and urgency in a fast-paced environment.