Customer-Driven IT Support Specialist

RiseMe; Dunbar (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

RiseMe is seeking an IT Help Desk/Support Specialist to provide technical assistance for computer systems, hardware, and software. You will respond to calls, emails, and monitor the Service Desk, run diagnostics, isolate problems, and implement effective solutions.

You will train end users and ensure follow-up to confirm resolution. The role emphasizes strong communication, cross‑functional collaboration, and the ability to prioritize in a fast-growing environment.

Qualifications

• PC and MAC OS knowledge.
• Hands-on hardware troubleshooting experience.
• Excellent communication and customer service skills.
• Able to communicate with people at all levels.
• IT certifications (CompTIA/Microsoft) preferred but not required.
• High school diploma required; combination of experience and education considered.

Responsibilities

• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, software, and cabling.
• Provide technical assistance and support for queries related to computer systems, software, and hardware.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Network as needed.
• Install, modify, and repair computer hardware and software.
• Respond to queries in person, over the phone, or via email.
• Train computer end users.
• Respond to incidents from the Service Desk and emails from end users seeking help.
• Walk end users through problem‑solving process.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job description

RiseMe is seeking an IT Help Desk/Support Specialist to provide technical assistance for computer systems, hardware, and software. You will respond to calls, emails, and monitor the Service Desk, run diagnostics, isolate problems, and implement effective solutions.

You will train end users and ensure follow-up to confirm resolution. The role emphasizes strong communication, cross‑functional collaboration, and the ability to prioritize in a fast-growing environment.