Automotive Customer Experience Specialist

AutoPartSource, LLC.; Richmond (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

MOMENTUM USA INC is seeking a Customer Service Support professional to respond to inquiries, resolve issues, and maintain detailed customer records. The role requires strong communication, problem-solving, and CRM proficiency in a fast-paced automotive environment.

Responsibilities include collaborating with sales and technical teams, updating product knowledge, and helping shape customer service policies and training initiatives.

Qualifications

• High school diploma or equivalent; an associate degree in a related field is preferred.
• Minimum of 2 years of customer service experience, automotive industry preferred.
• Experience with CRM systems and customer service software.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about automotive products and services.
• Resolve customer complaints efficiently by identifying root cause and implementing appropriate solutions.
• Maintain detailed records of customer interactions in the customer service database.
• Collaborate with sales and technical support to address complex customer issues and ensure a cohesive approach.
• Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training sessions to continuously improve customer service skills and knowledge.
• Monitor customer feedback and provide insights to management for improving products and services.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Interpersonal skills

Independent work

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

MOMENTUM USA INC is seeking a Customer Service Support professional to respond to inquiries, resolve issues, and maintain detailed customer records. The role requires strong communication, problem-solving, and CRM proficiency in a fast-paced automotive environment.

Responsibilities include collaborating with sales and technical teams, updating product knowledge, and helping shape customer service policies and training initiatives.